Now
Is The Time For True Leaders
Based on Bette's book, TRUE LEADERS: How Exceptional CEOs and Presidents
Build People and Profit. At a time when trust has eroded within so
many enterprises, learn why true leaders are critically needed and
what it takes to be a true leader. Inspiring first-hand stories make
this an engaging and captivating presentation that will inspire your
leadership team and help your managers to think more like leaders.
The benefit
to your organization:
- Raise morale
- Inspire teamwork
- Improve internal
communication
- Re-energize
spirit in your workplace
"You brought
to life my vision for this program with your incredible presentation."
Events Professional
Being
A Customer Service Leader
Since 1990 more than 1500 books have been written about customer
service, yet customers still feel dissatisfied. Doesn't anybody
get it? This high-content, action-oriented presentation challenges
you to set service standards and get it done. (More than 100 requests
for Bette's article on this topic have been requested by trader
journals as a result of this presentation).
The benefit
to your organization:
- Useful, take-home,
applicable information
- A wake-up
call for your managers to establish
- Customer
Service Standards
- Insight into
the financial impact and it's leadership implications
"As an
expert, your discussion on the issues relating to customer service
generated very useful information for our membership. You made a
positive impact on our program as a whole."
Mortgage Bankers Association
When
Managers Think Like Leaders
Based on Bette's book, TRUE LEADERS: How Exceptional CEOs and Presidents
Make A Difference by Building People and Profits. With research
that shows that the bottom line can be moved positively or negative
by 30 percent, based on the culture climate, and the fact that 70
percent of what determines the culture climate is how managers behave,
think about it….it's critical for managers to think like leaders.
Learn what real true leaders do to build, recognize, and motivate
their people.
The benefit
to your organization:
- Helps managers
to balance their tactical skills with their people skills
Gives tangible, take-home, real leader ideas that can be immediately
implemented
- Helps to
reduce employee turnover
- Helps to
improve internal communication
"Thank
you for the absolutely terrific job. While I anticipated this would
be the case, I was still amazed at how strongly you influenced the
effectiveness of the team. Not only did you address our meeting
goals to develop the team professionally, but you have given them
a common language to help them deal with each other."
Manager, IBM Global Services
Your
Hidden Marketing Factors:
Marketing
strategies have long been planned with buyer's emotions in mind,
yet never before has the impact of emotions held such an important
play in a company's overall marketing strategies. In this presentation
you will be introduced to six motivating attitudes and values that
strongly influence one's rationale to buy and you will learn how
to use "keywords" to attract your right-fit clients and
customers-a process that will enhance your marketing efforts and
truly attract customers for life.
The benefits
to your organization:
- Position
your company ahead of your competition
- Learn which
top three value trends are impacting today's buyers
- Revitalize
your marketing efforts
- Increase
your client/customer appeal
"Your presentation
was smart, witty and chocked full of tools our marketing membership
can use every day"
Oklahoma City Chapter, American Marketing Association
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